Return Policy for Pillows, Mattresses, International

RETURN POLICY UPDATE

AT WYNN AT HOME, THE HEALTH AND SAFETY OF OUR STAFF AND CUSTOMERS IS OUR TOP PRIORITY. DUE TO COVID-19, WE RESERVE THE RIGHT TO REFUSE ANY RETURN IF WE DETERMINE SUCH RETURN TO BE UNSAFE FOR HANDLING. PLEASE CONTACT SERVICE@WYNNATHOME.COM WITH ANY RETURN/REFUND REQUEST FOR APPROVAL. ADDITIONALLY, PLEASE NOTE SHIPPING DELAYS MAY OCCUR.

REFUND POLICY

  • Orders may not be modified, cancelled or changed in any way and all sales are final once order has processed. Please review your order confirmation upon receipt, and immediately contact service@wynnathome.com with issues.
  • Once removed from original packaging, ALL pillows are non-returnable.
  • Wynn Dream Beds may take up to approximately 6-8 weeks from time of order to ship and cannot be cancelled, modified, or returned once order has been processed. Please review your order confirmation upon receipt, and immediately contact us with issues.
  • Wynn at Home is not responsible for any shipping delays caused by third-party freight (such as FedEx/UPS).
  • International orders - Customers are responsible for shipping and handling costs as well as all customs duties/taxes incurred on international orders.

-----

RETURNS

ALL PILLOWS AND MATTRESSES ARE NON-RETURNABLE.

All other items may only be returned if the(s) product(s) is/are

  • Unused;
  • Unwashed;
  • Free of hair, stains, odors, and any damage, and
  • With original packaging intact

Refunds are available within 30 days from date of purchase. If more than 30 days have elapsed since purchase, unfortunately we cannot offer you a refund or exchange. Any item not in its original condition, is damaged or missing pieces for reasons not due to our error will not be accepted or eligible for a refund. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase. Please contact service@wynnathome.com with return requests or questions. Please do not send your purchase back to the manufacturer. All returns must be shipped to:

Wynn At Home
C/O Goodman Amenity, LLC
6615 Escondido St., Suite G
Las Vegas NV 89119
1-877-744-4111

-----

RECEIVING REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days. Late or missing refunds:

  • If you haven't received a refund as expected, first check your bank account once again.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • Next contact your credit card company, it may take some time before your refund is officially posted.
  • If you've done all of the and you still have not received your refund, please contact us at service@wynnathome.com. We will need your invoice number and return confirmation.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@wynnathome.com and send your item to:

Wynn At Home
C/O Goodman Amenity, LLC
6615 Escondido St., Suite G
Las Vegas NV 89119

You will be responsible for paying for your own shipping costs for returning your item if you do so without contacting Wynn at Home first. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guaranty that we will receive your returned item.

GIFTS

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

-----